Crystalbrook Kingsley

Mark Oosterhoff

3 months ago

My wife and I have stayed here a few times now and there are a number of factors that keep bringing us back. The staff are great, polite, attentive, easy to engage, and many are from overseas so it straight-away gives you a talking point. I also really like the M-F cleaning lady on level 7, she's happy, attentive, and friendly. But I did notice that while the cafe on the ground level was frequently filled with seniors, the majority of the staff are, say, 22-42 years old. I would love to see some staff in their 60s and 70s. There are plenty of activities and restaurants within walking distance of the front door but there is also a tram and heavy rail if you want to go exploring a bit further afield. Or just jump in the car. A few of my favourites are Newcastle Beach, fort scratchley, axe throwing at Maniax, the plethora of cafes and restaurants, and going for a bike ride along the harbour foreshore. What I don't like is the buffet breakfast. I know this is hard to get right if the number of people attending is low but we have had stale crumpets and fruit toast, a lack of variety during the week, and poor fulfilment times on the weekend. I checked the posh hotel over the road and they are plagued with similar shortcomings. Furthermore, the sun comes blazing into the restaurant during service times and it is hard to escape it shining in your eyes and it makes things up there very hot. As a result of these factors we no longer eat breakfast here but go to any number of local cafes. One Penny Black has exceptional breakfast options, for example, but so does the kiosk on Newcastle Beach. The cafe on the ground floor opposite reception makes a great range of drinks including teas, coffees and iced drinks too. But they don't serve food until 11am. I think they are missing a real opportunity here and the number of people that ask for a light snack from 7am onwards is significant. All you need here is 5 things to keep a broad range of people happy: bacon and egg rolls, toaste

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3 months ago on Tripadvisor

I recently booked a stay at the hotel for the honeymoon of my nephew and his wife. They were in Australia for a few weeks, staying at a number of good hotels. They rated their stay at the Kingsley as their best. I'd like to give special …

Felicity Brown

5 months ago

Stayed here to see Carl Barron at the Civic theatre. It couldn't be in a better position, right outside the theatre, opposite the park, and close to restaurants and bars. The service was fantastic. Our king room was beautiful, clean, and comfortable. It's wonderful to see a hotel with an environmental conscience too. Would definitely recommend. Can't wait to stay again.

Hayley Merelle Clearihan

3 months ago

A beautiful stay at Crystalbrook Kingsley. Lovely rooms with stand out touches. Valet parking might seem high at $50 for 24 hours, so keep that in mind for expenses - though there are other places to park with some costs, we found value in the service. The rooms were refreshed daily, and the breakfast buffet was well stocked with options - not to mention the views. A central location was the best part. A slight decrease in stars for the widows needing a good wash, but that's being picky. We would definitely stay again if we needed to return to Newcastle.

Danae Cayirylys

4 months ago

We had an absolutely amazing experience from start to finish. Charlie’s knowledge of wine and her food recommendations were truly next level — she made the whole experience feel effortless and special. She was attentive without being intrusive and always there exactly when needed. From the moment she seated us, her service and warm personality were faultless. The staff in the lounge area were also amazing — so friendly, welcoming, and professional. Overall, our experience was nothing short of 5-star, and we couldn’t recommend it highly enough.

Cocoly

3 months ago

We stayed at this hotel last month. The location is great and it’s easy to find restaurants nearby or simply take a walk in the park. It was my first time in Newcastle and it was fantastic. We also had dinner at the restaurant located on the top floors. The views are stunning, but it was fully booked. Luckily, we spoke to the barman who kindly helped us get a table. Thanks again for this gentleman at the bar (he has been to the Hotel School in Maastricht in The Netherlands) — or in Aussie style: thanks mate 🙂. We enjoyed a lovely dinner with beautiful views. Highly recommend staying here!

Alicia Buchanan

2 months ago

The hotel far exceeded my expectations. This was my first time ever away from my son. I was a very anxious traveller and Renee at check-in was kind enough to move my room next door to my co-worker which helped ease my anxiety. I couldn't be more thankful. Thank you so much Renee for being so accommodating. Room was beautiful and very clean. The small things like shower head pressure and lighting were 10/10. Minibar was excellent, and tea and coffee making facilities even better. Bed was 10/10 comfy and pillows even more so. Would absolutely reccommend.

jane bennett

Edited 2 months ago

Hi Myself and my friend attended high tea for our combined birthdays. It’s was magnificent. The view for the top floor, The helpful and easy to chat with staff, Van , whom gave us our happy birthday chocolates as an extra - due to our special celebrations, explained the menu, brought us our food and drinks, conversation and our waiter mostly Isa who accompanied us to our seat - an exchange student Felicity, who helped us with our drinks water and eng bfast tea for myself Liam who ran the show The 3-4 chefs for cooking a magnificently presented and tasty spread -top shelf menu A few other names who were on shift -whose names escape me It was a great 3+ 1/2 memorable hours A big thank you Jane

Sue

2 months ago

Great Place in a great city - Newcastle at its best. Lovely room with well-designed furniture and fittings (and not white and brown). Thoughtful enviro friendly innovations like the coat hangers made of recycled materials. Was given a nice bonus for our anniversary. Roundhouse Restaurant was fab. Staff on reception offered great advice on parking and saved us $.

Julienne

2 months ago

5/5 Crystalbrook Kingsley was a great stay for both my partner and me. When we arrived the staff helped us with our bags and brought everything up to the room, which was a really nice touch after travelling. The rooms were extremely clean and felt very modern. The design is sleek and everything from the lighting to the bathroom and bed setup felt well thought out. We had no complaints about the room and were really happy with that part of the stay. Carla and the team also left us a complimentary wine and caramel popcorn pack with a letter to celebrate our anniversary, which was a really thoughtful touch and something we appreciated. The only small issue we had was the Google Chromecast on the TV cutting out a few times, which made the TV a bit frustrating to use. Aside from that, the service was prompt, the staff were friendly and we felt comfortable the whole time we were there. If you’re visiting Newcastle or planning to stay for a bit, we’d definitely recommend Crystalbrook. In our opinion it’s one of the better places to stay in the area.